Join Our Cleaning Team

IMPORTANT NOTICE:
These terms constitute a legally binding agreement between you and us. Please read them carefully before agreeing to them. If you are unsure about any part of these terms, you should seek independent legal advice. You should also arrange for translation into your own language if required. We update our terms regularly, and it is your responsibility to review them periodically.

1. Introduction

These terms of use (together with any documents referred to in them) set out the basis on which you may use our website www.homespree.co.uk (the Site), our mobile application (the App), and the connection and booking services we provide through them (together, homespree).

By using homespree (including downloading the App), you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use homespree.

These terms do not govern the cleaning or other services you provide to Users. Those services are supplied by you directly to the User.

2. Other Applicable Terms

Our Privacy and Cookie Policy forms part of these terms and explains how we process your personal data and the technologies we use. By using homespree, you consent to such processing and warrant that all data you provide is accurate.

3. Information About Us and Contact Details

homespree is a technology platform that connects users (Users) with independent providers of cleaning and other home services (Service Providers).

If you need to contact us, including for complaints or notices, you may email us at hello@homespree.co.uk.

4. Registration

You confirm that all information you provide during registration is accurate, complete, and not misleading. We rely on this information when determining whether to include you on the platform.

You confirm that you have all necessary approvals, permissions, and immigration status required to work in the UK on a self‑employed basis.

You authorise us and our agents to carry out any checks we consider appropriate, including identity verification, credit checks, Basic Disclosure checks, and other criminal record searches.

You must promptly notify us of any changes that may affect your suitability to provide services to Users.

We may carry out repeat or ongoing checks at any time to ensure you continue to meet our suitability requirements.

5. Relationship Between the Parties

If we accept you onto the platform, you appoint us as your booking agent for the purposes of processing bookings and entering into contracts with Users on your behalf.

You are an independent contractor, not an employee, worker, or agent of homespree. Nothing in these terms creates an employment relationship.

There is no mutuality of obligation between you and us, and we are under no obligation to offer you bookings, nor are you obliged to accept any booking offered.

You are solely responsible for all taxes, National Insurance contributions and any other statutory charges arising from, or in connection with, these terms of use or your provision of the Services.

You shall indemnify us against all reasonable costs, expenses, taxes, penalties, fines or interest incurred by us in connection with any such liabilities, except where arising from our negligence or wilful default. We may satisfy such indemnity (in whole or in part) by deducting sums from amounts otherwise due to you.

6. Changes to These Terms

We may amend these terms at any time. You should review them regularly. We may also notify you of changes by email. If you do not agree to any updated terms, you must stop using homespree and delete the App.

7. Services

7.1 Contract with Users

When you accept a booking, you enter into a direct contract with the User. You must provide the services with reasonable care and skill and in accordance with these terms. Any disputes relating to the services are between you and the User.

7.2 Damage and Insurance

You are responsible for any damage you cause to a User’s property. You must maintain appropriate public liability insurance with a reputable insurer for as long as you provide services through homespree.

7.3 Standards of Service

You warrant that you have the skills and experience necessary to provide the services.

You must perform services to a high professional standard. If work is unsatisfactory, you must return to complete a re‑clean at your own cost. If you cannot return, or the User refuses a re‑clean, a refund may be issued and deducted from sums owed to you.

You must comply with all applicable laws and regulations.

7.4 Materials

You and the User must agree who will provide cleaning materials and equipment. If the User requests that you provide supplies when booking, accepting the job means you agree to do so.

7.5 Cancellations and Attendance

We will notify you of any User cancellation via the App, email, phone, WhatsApp or SMS. You are responsible for monitoring these channels to stay updated on your bookings.

If you need to cancel a scheduled booking or become unable to attend, you must notify both us and the User as soon as possible and without undue delay.

If you fail to attend a scheduled booking without proper notice, we may charge you the full value of the booking and a non‑attendance administration fee, which may be deducted from sums owed to you.

If you accept a booking and later decide you no longer wish to complete it, we may charge you a fee up to the full value of the booking(s).

7.6 Communication and Complaints

You must promptly notify us if:

• you cannot attend any scheduled visit
• you receive a complaint from a User
• you have any grievance relating to a User

You must attempt to resolve any User complaint directly with the User in the first instance.

You must provide reasonable cooperation to us, including supplying any information or documents we reasonably request.

7.7 User Contact Information

You may only use User contact details as necessary to provide the services. You must keep such information confidential and delete it if we request.

7.8 No Guarantee of Work

We do not guarantee any minimum number of bookings or income.

7.9 Safety

We do not conduct checks on Users or their premises. You attend appointments at your own risk and must leave immediately if you have safety concerns.

7.10 Non‑Circumvention

You must not accept work from Users outside the homespree platform. If a User approaches you directly, you must decline and notify us.

If you breach this clause, we may remove you from the platform and charge you up to £500 in compensation, which may be deducted from sums owed to you.

You must not provide services to any User introduced through homespree for six months after your account is closed.

8. Payments

You may set your own pricing, subject to agreement with homespree before bookings are assigned.

Payments are made twice monthly:

• 7th of each month: covering work completed between the 15th and the end of the previous month
• 21st of each month: covering work completed between the 1st and 14th of that month

We process payments on your behalf and hold funds until they are released to you, subject to any User issues or deductions permitted under these terms.

9. Personal Data

We may process your personal data in accordance with our Privacy and Cookie Policy, which may be updated from time to time.

10. Intellectual Property

All intellectual property in homespree belongs to us or our licensors. You have no rights to homespree other than to use it in accordance with these terms.

You must not use any content from homespree for commercial purposes without our written consent.

11. Liability and Indemnity

Nothing in these terms excludes or limits either party’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

We shall not be liable for any breach of these terms unless you give us prompt written notice of the breach and a reasonable opportunity to remedy it at our expense.

Our total liability to you under, or in connection with, these terms of use, whether arising in contract, tort (including negligence), statute or otherwise, in respect of any act or omission or series of connected acts or omissions, shall be limited to the total amount paid to you in the six months preceding the relevant event.

We shall not be liable for any consequential, indirect or special losses, including (without limitation) loss of revenue, profits, business, contracts, anticipated savings, data, reputation or goodwill.

All terms not expressly stated in these terms of use, including implied warranties of quality, fitness for purpose or ability to achieve a particular result, are excluded to the fullest extent permitted by law.

You agree to indemnify us and hold us harmless against all losses, damages, liabilities and expenses (including reasonable legal fees) arising from your breach of these terms or your provision of the Services. This indemnity includes any claim brought by a User or third party arising from your acts or omissions. We may withhold our reasonable estimate of such losses from sums otherwise payable to you and apply such sums to the payment of those losses. We retain sole control of the defence and settlement of any claim, but will consult with you before settlement. You agree to provide reasonable assistance at your own cost.

12. Content Standards

These standards apply to all content you upload or post on homespree, including messages to Users. You must comply with these standards in full. We are not responsible for any content you upload or for any consequences arising from it.

13. Suspension and Termination

We may suspend or terminate your account at any time, with or without notice.

You may terminate your account on 14 days’ written notice.

If we determine that you have breached these terms, we may take any action we consider appropriate, including:

• suspending or terminating your account
• removing content
• issuing warnings
• seeking reimbursement of costs
• taking legal action
• reporting matters to law enforcement

If your right to use homespree is withdrawn, you must:

• stop using homespree immediately
• return any User property before final payment is released
• delete the App
• not attempt to re‑register

14. Confidentiality

You must not disclose any confidential information about homespree or Users without prior written consent. You may only use such information as necessary to provide the services.

15. Assignment, Sub‑Contracting and Waiver

We may transfer our rights and obligations under these terms of use to another organisation. Any such transfer will not affect your rights or our obligations under these terms.

You may not transfer your rights or obligations under these terms to any other person. However, with the prior approval of the User, you may subcontract the performance of a booking to another homespree Service Provider.

If we do not insist that you perform any of your obligations under these terms, or if we delay in enforcing our rights, that does not mean we have waived those rights. Any waiver of a breach by you will only be effective if given in writing, and will not operate as a waiver of any later breach.

16. Governing Law and Jurisdiction

These terms of use, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.